Who we are and what we do

We are a collaborative effort by the Barrantes teams, dedicated to enhancing the quality of care and support services through our innovative app. Our app is designed to streamline shift tracking, session note completion and health data tracking, as well as to facilitate seamless communication with management teams and other community partners. By integrating these essential functions, we aim to improve efficiency, coordination, and the overall well-being of the individuals and families we serve.

What this is all about

The privacy policy for our app is designed to protect the personal and health data of all users, ensuring that information is handled with the utmost confidentiality and security. It outlines how data is collected, used, stored, and shared, emphasizing transparency and compliance with relevant privacy laws. The policy aims to foster trust by safeguarding user information, facilitating informed consent, and promoting responsible data management practices within our collaborative ecosystem.

What information we collect

To provide the best experience, we collect may data including but not limited to::

• Your full name
• Your birthday
• Your address
• Your phone number
• Location
• Cookies
• IP address
• Other data traffic

How we collect the information we need

For employees of Barrantes, your personal information is collected upon hire and integrated into the app on your behalf. Employees are able to change and update information within the app.

For users external to Barrantes, your personal information is collected when you contact us or when you engage in services with Barrantes.

Why we collect your information

For us to best provide our services, we need your information for, but not limited to, the following:

• Verify your identity
• Provide timely and routine communication related to services
• Application functionality
• Application analytics and diagnostics

How we protect your personal data

Our app ensures the protection of user personal data through several robust measures. Data encryption is implemented to secure information both in transit and at rest, preventing unauthorized access. Access controls and authentication mechanisms are enforced, allowing only authorized personnel to access and handle sensitive information. Regular security audits and updates are conducted to maintain the highest security standards. Additionally, user consent is obtained before data collection, and users are informed of their rights regarding their personal information, ensuring transparency and trust.

To whom do we share your personal data

Personal data collected by our app may be shared with authorized management teams and community partners directly involved in providing care and support services. This sharing is strictly regulated to ensure that only relevant information is exchanged to facilitate coordinated care. Additionally, data may be shared with third-party service providers who assist in maintaining and securing the app, under stringent confidentiality agreements. All sharing practices comply with legal requirements and prioritize user consent and privacy.

How long do we keep your personal data

We retain your personal data for as long as it is necessary to achieve the purpose(s) of the collection and the duration of any service provided to a mutual individual. Personal data is stored for an additional 10 years for support associated with an individual that is 18 years of age or older; or 10 years after the date an individual under the age of 18 turned, or would have, turned 18, as per PHIPA guidelines and requirements.

What are your privacy rights

• The Right to Be Informed: You have the right to know how your personal data is being processed. This includes the type of data collected, the purposes for data collection, how it is stored, and the identities of third parties with whom the data may be shared.
• The Right to Object: You have the right to object to the processing of your personal data. This means you can request the company to stop processing your data if it is being used for purposes other than those initially agreed upon.
• The Right to Access: You have the right to request access to your personal data. This includes the right to obtain a copy of the data being processed and to know how it has been used and shared
• The Right to Make or Request Corrections: You have the right to request corrections to any inaccurate or incomplete personal data. This ensures that your information remains accurate and up-to-date.
• The Right to Erasure and Blocking (includes the right to withdraw consent): You have the right to request the deletion or blocking of your personal data. This includes withdrawing your consent for data processing, which would stop the company from further processing your data.
• The Right to Damages: You have the right to seek compensation for damages incurred due to unauthorized or inappropriate processing of your personal data. This ensures that you are protected from any harm that may arise from data privacy violations.
• The Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services. This means you can request your data in a commonly used format and transfer it to another service provider.
• The Right to File a Complaint Before the National Privacy Commission: You have the right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated. The commission is responsible for investigating and resolving such complaints.

These rights ensure that your personal data is protected and that you have control over how it is used.

How to reach us

If you have any questions about this Privacy Policy or want to exercise your rights as set out in this Privacy Policy, please contact us by sending an email to support@barrantesinc.com.

Changes to this policy

This policy was created in July 2024 in conjunction with the launch of the Barrantes Networking App. We may make changes to this Privacy Policy from time to time. We encourage you to review this policy periodically to stay well-informed.

Last Updated: July 2024